Dear Valued Partners,
In times of crisis, we know that there is a tremendous responsibility placed on government officials to maintain order and work diligently to keep citizens healthy, informed and connected to the appropriate resources. NIC is very aware of the critical dependency that our technology provides during this state of emergency. We want to assure you that we are actively monitoring this developing situation as it applies to each state and the agencies we serve. You have my commitment that we are taking the appropriate measures in order to continue to provide you uninterrupted service and assistance during the COVID-19 outbreak.
As the CEO of NIC, I am personally coordinating our COVID-19 response plan to ensure that our teams are equipped and able to continue to provide the necessary online access to government services and information that you have entrusted us with providing. This is an extremely fast evolving situation and we recognize that now more than ever, it is essential that access to digital government services is available.
Over the last several weeks, NIC has been reviewing our various disaster recovery plans and have implemented our Infectious Disease Outbreak Response Procedures. As part of that initiative, we have taken a series of precautionary steps to protect the health of our employees in an effort to eliminate any disruptions in our services to you or the citizens and businesses you serve. These precautions include restricted travel, mandatory sick leave, rotating work from home schedules for our employees, disaster recovery plan testing, increased communications and the reduction of face-to-face meetings. Out of an abundance of caution, we are testing measures to provide complete remote delivery of service for an extended period of time should it become necessary to close our offices.
I do not take lightly the responsibility we have to enable you to meet the needs of citizens. I am grateful for the trust you have placed in NIC and our teams. We are committed to continue to take additional measures to help serve you throughout this evolving situation. Please do not hesitate to contact me if there are areas we can be of greater assistance.