All services are normal at this time.

Payment processing appears to continue to be stable and all systems are operational.  We will continue to review and correct any payments that were handled incorrectly today.  

Payment service issues seem to have died down over the last hour.  We have not received an All Clear from FiServ itself, but payment services are now available.   This also includes DMV Self Service.

We will be working on cleanup of any failed payments.  More information will be provided once all clear.

Due to the ongoing payment issues, DMV Self Service will also be temporarily offline.

NIC West Virginia continues to be experiencing issues with payment processing.  The outage is being investigated and worked.  

For WViPay transactions, our recommendation is to suspend credit card processing at this time until the incident has been resolved.

The outage may cause the following symptoms for your users:

• When making payments, users may receive a failure message.


• Users may see an authorization hold on their account. This is not a full charge, only a hold.


• Agency users with TPE access may see transactions failed with a TOR failure message.

 NIC West Virginia is monitoring the FiServ outage in real time, and will provide further updates as we receive them. If you receive contacts from your users and they are similar to the symptoms above, please advise your users of an existing outage.

 Thank you for your patience as we work to resolve this system outage. Please keep an eye out for contacts from us with updates on the status of the fix!

NIC West Virginia is aware of an issue with payments timing out this morning.  This issue is related to a national outage with our vendor FiServ.  They are aware of the issue, working to restore services as soon as possible.  NIC does not have an ETA from FiServ at this time.  When FiServ has restored services and transactions are completing normally, we will update this incident.